Privacy Policy

This privacy policy will explain how Laburnum House Hawes uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
Online payments
How will we use your data?
How do we store your data?
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?

We collect the following data:

Personal identification information (Full Name, Address, Nationality, email address, phone number.)
Tracking IP addresses (the computer’s internet address)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

Book a room and any associated services as part of the online booking process.
Book an afternoon tea service as part of the online booking process.
Voluntarily complete a contact us form or complete a customer survey to provide feedback.
To comply with the Immigration (Hotel Records) Order 1972.

Online payments

If you use a credit card to make a booking you will be directed to our secure encrypted online payment processor ‘Stripe.’ This means that when you input card data into the payment page, you are communicating directly with ‘Stripe’ and your payment card information is handled by them and not processed or held by us.

How will we use your data?

We collect your data so that we can:

Process your booking for the accommodation and any associated services supplied by Laburnum House Hawes.
Process your booking for afternoon tea services supplied by Laburnum House Hawes.
Email or contact you direct to administrate your booking with Laburnum House Hawes.
Email you with special offers on other products and services we think you might like.

How do we store your data?

We securely store your data using the following methods:

All electronic files are stored on cloud-based servers using a minimum of 128-bit AES encryption. All records are securely deleted after 12 months.
Personal data retained in accordance with the Immigration (Hotel Records) Order 1972 – All manual forms are stored in a locked cabinet and shredded after 12 months.

What are your data protection rights?

Laburnum House Hawes would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email: contactus@laburnumhousehawes.co.uk

Call us at: +44 (0)1969 667970

Or write to us: Laburnum House Hawes

The Holme

HAWES

North Yorkshire

DL8 3QR

What are cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit a website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

What types of cookies do we use?

Our website uses:

PHPSESSIONID – Our Company uses this cookie to preserve user session state across page requests.

wordpress_test_cookie – Used to check if the user’s browser supports cookies.

_ga – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat – Used by Google Analytics to throttle request rate.

_gid – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to third party websites that we believe may be of interest to our guests and users. This privacy policy only governs our website and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. We suggest you read the privacy policy of any website before providing any personal information.

Changes to our privacy policy

Laburnum House Hawes keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 8th May 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us: